TECHNOLOGY SESSIONS

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The Seven Technologies That are Changing Everything

1:45pm - 3:15pm

Described as endlessly optimistic, Nancy is a strategic futurist with a drive to help enterprise organizations and visionary leaders transform to meet the escalating expectations ahead. Recognized as one of the world’s top female futurists, she has spent her career building, shaping and evolving a portfolio of $50 billion worth of major global brands. Executives love her unique abilities to sense and synthesize the shifts ahead and to guide those ready to build more relevant and sustainable solutions.

Nancy started a formidable career at several of the most influential ad agencies in NY, Chicago, and LA. For more than a decade now, she has been the Founder/CEO of Play Big Inc., a strategic inspiration company, applying her broad understanding of the intense cultural and technological shifts we’re facing. Her extensive knowledge of the drivers shaping our future (and driving business) have guided transformation projects with The Coca Cola Company, Brinker International, Sprint, Nestle, Acumen, Energizer, Mercedes Benz and many other Fortune 500 companies. Her work has made her one of the fastest rising women speakers in the world, both as a keynote speaker and at C-Suite strategy exchanges, in wide range of industries including technology, entertainment, travel, food, retail, consumer products, homebuilding, talent, B2B services, and much more.

As Executive Producer of Gigaom Change, Nancy and her company has curated the leading experts on Artificial Intelligence, Robotics, Nanotechnology, Virtual + Augmented Realities, 3D+ Printing, Cybersecurity and Human-Machine Interface. What is the gist? Why do these matter and what can businesses expect looking ahead? 

Super Session

Monday, June 3

Speaker:

Nancy Giordano, Strategic Futurist and Corporate Strategist

AI/Machine Learning - Will People Transform Automation, or Automation Transform People?

3:30pm - 5:00pm

Effectively maximizing the advantages of emerging technology hinges on having people that can leverage these. To realize the ROI of technology, both Process Improvement and Human Capital must be considered. It is a proven fact that evolving technology relies on the human component for success. Therefore, a fully integrated workforce must be prepared and engaged to leverage improvement opportunities offered by advancing technology. Join us as Kylee Lacson, Assistant Vice President and Life Practice Lead of The Jacobson Group, and Gabe Zubizarreta, CEO of Silicon Valley Accountants, lead discussions to explore both the technical and human side of the “future of work”.

Objectives:

  • Understand the impact of Robotics and AI on the future workforce.

  • Review successful Best Practices for Robotics and AI.

  • Design successful Robotics and AI implementations.

  • Discuss how to engage your workforce to respond to technology changes.

  • Explore best practices for effectively recruiting, managing, and retaining an emerging augmented workforce.

271

Monday, June 3

Speaker:

Kylee Lacson, The Jacobson Group

Gabe Zubizarreta, Silicon Valley Accountants

Payment Method Options - Hear from the Experts

3:30pm - 5:00pm

The insurance industry is going through a significant period of disruption from insurance carrier upstarts and insuretech companies offering a plethora of ways to make all aspects of insurance more connected, more efficient and more accessible. However, with all of the improvements in processing efficiencies, none seem as directly significant to the policyholder than when they become a claimant and need to be paid by the carrier. They need good funds fast! Yet, research shows most carriers still resort to sending a paper check to the claimants. However, even Deluxe, the largest check company in the world is aggressively offering its eCheck solution to help companies migrate off of paper.Come learn the nuances of choices from a moderated panel of carriers and payment method providers like Mastercard, Visa, WEX, Zelle, Ingo Money and One Inc. to discuss just a few of the solutions that can help kill the check!

Objectives:

  • Panel from among the aforementioned providers will discuss use cases for their particular payment method offerings

  • The pros, cons, hurdles and gained efficiencies of using a particular payment method

  • The best way to implement payment methods across the carriers enterprise to recognize best ROI

272

Monday, June 3

Speakers:

Mike Fagen, CSAA - AAA Insurance Group

Tom Reuter, Deluxe

Greg Thompson, WEX

Bill Clausen, Prelude Software

Joy Rohde, Ingo Money

Steven Huff, Early Warning Services / Zelle

Moderator:

Bill Clausen, Prelude Software

Core & Digital Platforms

3:30pm - 5:00pm

Insurers and analysts agree that moving beyond disparate core systems into an interlinking collective platform driven by APIs is the next frontier in operationalizing the insurance space. Yet, the future of insurance is being defined right now and the platforms built today can't understand the data and internal company operations of the future. The sheer volume of data growth from IT, sensors, and other business applications is creating additional silos that insurers must unify to provide actionable insights. This panel will discuss how platforms must empower insurers to create their own digital experiences for users, altering visual and functionality to support data that hasn't even been aggregated yet, and company operations that have yet to be established.

Objectives:

  • Identifying the new types of third-party and in-house data that the industry will need to integrate

  • Understanding the balancing act between immense customization versus OOTB simplicity in platforms

  • Helping organizations with their struggle to achieve a unified view of data

273

Monday, June 3

Speaker:

Mitchell Wasserman, Insurity

Cybersecurity in Action

3:30pm - 5:00pm

Organizations value and view security, risk and control differently. The insurance industry sits on vast amounts of data. Executive leaders in the insurance industry understand the importance of effective cybersecurity risk management but many organization continue to struggle with objective and consistent assessment of this risk. Combining both technical and strategic views, this session will look at how attacks are perpetrated and defended against as well as review several cybersecurity risk management tools in preparing for such an event. We will illustrate the importance of committing to security through live, real-world examples of hacking and discussing the controls that we often find missing during our penetration testing, and discuss the tools and methodologies that can as assist organizations with understanding their risk.

Objectives:

 

  • Provide a high-level overview of the risk assessment tools and methodologies available to manage cybersecurity risk.

  • Illustrate how a cybersecurity attack occurs and what should be done during and after an attack.

  • Discuss best practices for helping organization with understanding their risk and approaches to managing it.

274

Monday, June 3

Speakers:

Joe Oleksak, Plante Moran

Tom Tollerton, Dixon Hughes Goodman

Patrick Flannigan, Plante Moran

Moderator:

Darby ONeill, Princeton Insurance Co

Delivery: System Implementation Success

3:30pm - 5:00pm

Core administration system implementations are risky, at best. That makes risk mitigation the new name of the implementation game. Taking the complexities and additional workload create by such projects into consideration, many core system implementations are completed utilizing significant professional services or a system integrator (SI). Now, implementation success is based on more than just which vendor or system is selected. In the hands of the right SI, insurers have a good chance at implementation success, but choosing the right SI is critical. Vendors look after their restricted aspects of the project, so insurers must look after everything else. Realistically, the only way to do this is by partnering with as independent SI . This session will provide real world examples and best practices for choosing the best SI for the job.

Objectives:

  • Evaluate the team potentially responsible for a core system implementation

  • Identify non-negotiable criteria for choosing an SI

  • Provide reasons why an SI should be selected by the insurer and not the vendor

275

Monday, June 3

Speakers:

George Grieve, CastleBay Consulting

Steve Romanow, Franklin Mutual

Tim Thackaberry, New Mexico Mutual

Foundations and Uses of Data & Analytics in Insurance

10:15am - 11:45am

There are many terms being thrown around today - data lakes, IoT, NLP, multi-cloud, dark data, data governance, mashup and more. Everyone wants Predictive Analytics, but what does that really mean? How does it apply in Insurance? What do machines learn? This session will help you learn what many of the industry wide terms are and how Data and Analytics are being utilized within the insurance world.

Objectives:

  • Understand how Predictive Analytics are being utilized

  • Understand how Machine Learning is applied

  • Understand how to get the most out of your data

371

Tuesday, June 4

Speaker:

Ana Mota, Key Risk, A Berkley Corporation

Eric Weisburg, Novarica

Paul Heacock, Sapiens

Micael Vaccarello, Sapiens

Digital Transformation in Insurance - Research and Application

10:15am - 11:45am

Customer expectations, product simplification, the increasing use of algorithms, and digitization continue to pressure firms to change. In response, insurers are investing in digital transformation. These are early days, and important questions remain to be answered. What areas are attracting the most attention? Which business outcomes are driving transformation priorities? How are insurers organizing to deliver digital? Which barriers block progress, and which are more substantial than others? The results of a Celent survey provide benchmark data to guide insurers in their efforts.Following the research, the Chief Marketing Officer of Pinnacol Assurance discusses how the company launched a new, direct to consumer digital proposition to the workers compensation market.

Objectives:

  • Determine the relative importance of the drivers of digital transformation.

  • Understand which core insurance processes digital attract the most investment.

  • Gain insights into practical challenges from a leading insurer which has implemented a digital platform.

372

Tuesday, June 4

Speakers:

Michael Fitzgerald, Celent

Kate Schmitz, Pinnacol Assurance/CakeInsure

New Data vs. Old Data

10:15am - 11:45am

A discussion of the fundamental guiding principles around rationalizing products and processes to support cost-effective simplification of complex commercial lines offerings. Learn how Motorists Insurance transformed its strategic approach to targeted commercial customers, market segments, product offerings, and business processes; through a modernized approach to underwriting and the capabilities of digital technologies.

Objectives:

  • Learn how to rationalize commercial products across many states for large transformation

  • Learn how to apply product segmentation strategy

  • Learn how Modern digital platform can streamline underwriting processes

373

Tuesday, June 4

Speakers:

Todd Lawrence , Motorists Insurance Group

Susan De Baker, PwC Insurance Advisory

Imran Ilyas, PwC Insurance Advisory

Erin Parro, KemperLesnik

Engaging With InsurTech

10:15am - 11:45am

The rise of insurtech has been a significant factor behind heavy investment in core systems by insurers who have increased expectations related to speed to value and interoperability. These expectations have created an opportunity to cultivate ecosystems that bring together the strengths of core systems providers with the emerging technologies of insurtechs. Collectively, these groups are now delivering on the promise of innovation, compelling customer experiences and operational improvements for insurers.

Objectives:

  • Best practices to identify and integrate emerging technologies into core systems to deliver tangible results.

  • Evolution of insurtech hype to adoption via collaboration between insurers, core systems providers and insurtechs.

  • How insurtech technology is seamlessly integrated into current systems without significant time or resource constraint.

374

Tuesday, June 4

Speakers:

Jim Streicher, Cincinnati Insurance Companies

Bob Olson, AON

Miguel Edwards, Kemper Life and Health

Jeff Brown, Kaboodle

Bob Frady, Hazard Hub

Moderator:

Tony Villa, Insuresoft

Enterprise CRM

1:15pm - 2:15pm

Customer relationship management is not new; however, there is a gap between world-class, horizontal, CRM capabilities and leading, vertical, insurance capabilities. This session will include how Amica Mutual Insurance Company is addressing this gap and created a 360-degree view of policyholders and data with actionable insights for its reps.

guidewire customer service relationship management

Objectives:

 

  • Understand of the challenges behind CRM in the P&C industry

  • Learn how the relationship between IT and the business affects a CRM project.

  • Identify the integrations needed for an effective 360-degree view of the customer

471

Tuesday, June 4

Speakers:

Susan Haney, Amica Mutual Insurance Company

Oliver Winkenbach, Guidewire Software

Moderator:

Oliver Winkenbach, Guidewire Software

The Year of the Insurance Platform: Insurer Impact

1:15pm - 2:15pm

Question: What do Google, Facebook, Salesforce, and Amazon all have in common? Answer: They are all platforms.The insurance industry is catching on. The race is on. Ten out of ten core system vendors, responding to a Celent survey, have a platform. Many other core system vendors and leading SI firms also have their own platform ambitions.An insurance platform is a group of sites which provide insurers and other organizations access via APIs to a broad set of services, data, capabilities, and organizations. Platforms are typically cloud-based. They are designed to achieve scale through network effects. Platform sponsors monetize their platform in a variety of ways. This session will include representatives from insurers and platform participants, who will discuss the benefits that platforms offer to insurers and to tech firms, how to get started, and how to gain the benefits offered by platforms.

core modernization

Objectives:

  • Understand what insurance platforms are and how they work

  • Understand platforms’ value propositions for both insurers and tech firms

  • Deciding whether and how to engage with platforms

472

Tuesday, June 4

Speakers:

Jason Ennis, MMG Insurance

Karolina Congdon, SPLICE Software

Matthew Crans, Nationwide Insurance

Moderator:

Donald Light, Celent

Underwriting with AI: A Practical Guide, Sponsored Session

1:15pm - 2:15pm

There’s no doubt about it, Artificial Intelligence (AI) is going to change the way we underwrite. However, AI may sound obscure to many of us and without much practical application in today’s underwriting practices. Join this session to learn about Columbia Insurance Group’s journey to modernize its underwriting processes. Discover how to use Big Data and AI together to help reduce expense, minimize loss and provide a modern, near real-time customer experience.

Objectives:

 

  • Learn the latest developments in underwriting AI technology including:

  • How to apply computer vision to automate the intake of submission documents

  • The possibilities of applying Big Data and machine learning to prepopulate underwriting questions

  • The benefits of having AI decide which submissions underwriters should look at first

  • Discover how to apply AI concepts to workflow by learning from Columbia Insurance Group’s experience

473

Tuesday, June 4

Speakers:

Doug Duncan, CIO, Columbia Insurance Group

Phil Alampi, VP of Marketing, Datacubes

Sponsored by:

Creating a Playbook for Your Direct to Consumer Business

2:30pm - 3:30pm

D2C business is both a great opportunity and a huge challenge. Consumers expect an engagement experience similar to how they already research and purchase online yet insurer operations and systems are not designed to support it. This session will examine the strategies for market growth via digital channels and consumer-grade user experiences. Gain an understanding of the digital transformation and organizational change that are required. Learn about the essential technologies – from back-office systems to front-office systems leveraging APIs and mobile and web apps - that support success in the D2C market.

Objectives:

 

  • Identify strategies for developing or enhancing direct to consumer business

  • Understand the scope of organizational and digital transformation involved in building a D2C operation

  • Understand the interplay of technology required to create product, services and experiences supporting digital channels.

571

Tuesday, June 4

Speakers:

Marc Rojas, Guardian

Fazi Zand, EIS Group

The Agile Leadership Mindset

2:30pm - 3:30pm

Shifting to an Agile software development methodology isn’t just applying new processes. In fact, only 20% of the effort to becoming Agile is a change in how you do the work. The other 80% is changing how you think about how you work. Through short exercises, videos and conversation, this fun presentation will address the following questions: What is a mindset? How does it affect your reactions to change? What are the characteristics of an Agile mindset? How can your mindset influence those around you? (Note: we will not be reviewing the Scrum or Kanban processes themselves)

Objectives:

 

  • What a mindset is and how it affects your reaction to change.

  • What the characteristics of an agile mindset are, both from a team and management perspective

  • How you can adopt an Agile mindset, change your thinking, and influence others in adoption.

572

Tuesday, June 4

Speaker:

Wendy Avery, CIGNA Healthcare

Preparing For Emerging Tech

2:30pm - 3:30pm

573

Tuesday, June 4

Realizing Digital Transformation: How to Align Innovation and Efficiency, Sponsored Session

2:30pm - 3:30pm

How are you using new technology to influence your digital strategy? The network of the future has started to arrive, and emerging tech like 5G means more for the insurance industry than just faster connection speeds. Explore how you can enhance customer experiences by including innovative tech like Internet of Things (IoT), augmented reality (AR), virtual reality (VR), advanced analytics, and machine learning (ML) in your planning processes.

Objectives:

 

  • Learn how the latest industry trends are driving specific innovation opportunities

  • Investigate new strategies that can enhance your high-value capabilities

  • Consider how to bring efficiency at the speed of customer demand

  • Learn how technologies like IoT can enable preventative action vs. reactive action, providing relevant, predictive insights

574

Tuesday, June 4

Sponsored by:

Tech Tank

3:45pm - 5:15pm

This fast-paced interactive session lets attendees see and hear exciting technology innovations from InsurTech startups in the Global Insurance Accelerator (GIA). The GIA is a mentor-driven organization which provides startups with guidance on strategy, concept and industry feasibility. This session, which is loosely based on the popular “Shark Tank” TV show format and fueled by the explosion of InsurTech innovation, puts InsurTech entrepreneurs front and center on stage, vying for validation from session attendees AND our own IASA panel of "sharks!" Audience members will hear pitches and ask tough questions before making mock investments into the teams and technologies found most viable, feasible and applicable to the problems facing today's insurance industry. Find out which InsurTechs attract the most investment dollars!

Objectives:

 

  • Explain how new technology is being deployed in the insurance industry.

  • Identify ways new ideas and concepts are being applied to traditional industry problems.

  • Compare and contrast how industry peers are using today’s innovations to gain competitive advantages.

671

Tuesday, June 4

IT Town Hall

9:45am - 11:15pm

An IASA audience favorite, the IT Town Hall is remixed for 2018 with more audience-driven topics and participation. Once the ball gets rolling, there’s no shortage of strong opinions and thoughts to consider. Covering many topics at a rapid pace, this open forum sets the stage for great follow-up conversations and networking. Don’t miss it!

Objectives:

 

  • Define the priorities that are driving IT decision-making in the insurance industry

  • Describe tactics for working with insurtech startups

  • Compare IT management practices among a mix of carriers of different sizes

771

Wednesday, June5

Contact Us
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Durham, NC 27717

Street Address
3511 Shannon Road
Suite 160
Durham, NC 27707

Tel: (919) 489-0991

info@iasa.org

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